Workshop

Help

  1. How can I upgrade my uHub plus storage?

    After log in, click the "Choose your plan" button at the bottom left hand corner after logging in. Choose the appropriate identification and submit for upgrade.

    How can I upgrade my uHub plus storage
    How can I upgrade my uHub plus storage
  2. What is system requirements for uHub plus?

    The supported web browsers for uHub plus are:

    • Firefox (v42 and later)
    • Chrome (v46 and later)
    • Internet Explorer (v11 and later)
    • Microsoft Edge
    • Safari (on Mac only – v9 and later)
  3. How can I organize / group my files?

    You can organize your files by creating albums/ playlists/ sets in your account for corresponding file types – Pictures (Videos)/ Music/ Files.

    Create albums/ playlists/ sets by going to "Pictures (Videos) / Music/ Files" tab, clicking on the albums/ playlists/ sets and select "new albums/ playlists/ sets".

  4. How can I connect my Facebook / Dropbox account?

    After log in, click “My Profile” on the top right hand corner.

    1. Select "My Connections"
    2. Click the corresponding "Connect" button next to Facebook/ Dropbox icon.
    3. Click "Connect"
    4. Enter the credentials required by Facebook/ Dropbox and confirm
    5. Your uHub plus account is now connected to your Facebook/ Dropbox account
  5. How to delete stuff from uHub plus?

    You can remove files by selecting it and click "Delete"

    The content that you have moved to the Trash is stored by categories, such as Pictures, Videos, Music and Files. You can permanently delete items in Trash. You can either select to Empty Trash or select items one-by-one to delete the selected stuff.

    Note: The items in the Trash use the quota until you empty your Trash. You can still access the files in the Trash from Web, Windows or Mac clients.

    If you move to the Trash an item that is included in a folder selected for automatic uploading, the item is removed from the cloud. However, it still exists in its original location on the source. If you make any changes to the item, it will be added to the cloud again.

  6. How can I remove a device from uHub plus?

    1. Click "my profile" from the top right hand corner
    2. Select "My Devices"
    3. Click "Unlink"
    4. Reconfirm and click "Unlink" again
  7. What is the maximum file size supported by uHub plus?

    In principle, the maximum file size for uHub plus is 2GB, depending on operating system and network connection. Most web browsers have file upload limits of about 2GB. Mobile phones may also have upload file size limitations which may differ depending on whether the connection is a data or a Wi-Fi connection and whether the phone is connected to external power or not.

  8. Forget password handling

    If you forget your password, you can do the following:

    Go to the login page, select the "Can't access your account?"
    The "Reset your password" page opens. Enter your email address and code.
    Then, select "Send". You will receive an email with instructions on how to reset your password.

  9. How can I stop sharing my content?

    To stop sharing your content, right click the items that you don't want to share anymore and select "Remove Share". Reconfirm and click “Remove”

  10. What file types do uHub plus support?

    Video support list

    • 3GP, AVI, FLV, M4V, MOV, MP4, MPEG, MPG, WMV

    Picture support list

    • GIF, JPEG, JPG, PNG

    Music support list

    • Audio M4A, MP3
  11. What type of files can user sharing?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  12. What is "Family hub"

    User can set up a "Family hub" for sharing items across members. A user can create a family hub by clicking to the "Family hub" tab and click "start". Members are to be invited by sending email invitation; once the family hub is created, the user who started the process is the 'Owner' and the only person who can invite others to join, to remove members and to disband the family hub. A user can be part of a single family hub, therefore if one sets up a family hub or joins a family hub, a second family hub cannot be set up without leaving the prior family hub.

    For someone to be able to accept the email invitation, the following is required: (a) the person is a registered cloud user or needs to register for a new account; (b) since it's possible to be part of a single family hub, the person must not already be in another family hub; (c) the invitation has not been already accepted by another person (e.g. in case of email forward), has not been invalidated in the meanwhile by the owner, and has not expired (by default, an invitation is valid for 30 days).

    To join a family hub, the invitation is accepted by clicking/tapping the button in the email and confirming the action once the app is opened. The owner and other members who accept the invitation can post pictures, videos and files in the shared space and see what others have posted. Once a member joins a family hub, all existing members are notified on their mobile devices. While only the owner can decide to disband the family hub, resetting all memberships and shared content, any member can leave a family hub any time, making unavailable to others all content posted by them except for items that other members have imported.

    Note: Files posted to the "Family hub" must be uploaded to the user's account in the first place. Posting on the "Family hub" will not take up extra storage space of the user.

  13. How much file space have I used in my uHub plus?

    In uHub plus, you can view information about your subscription and used space at the lower left hand corner on homepage.

    How much file space have I used in my uHub plus?

    You may also view the information at "My Storage" under "My Profile"

    How much file space have I used in my uHub plus?

    Note: When the storage space is almost used up, the storage display bar will turn to red as an indication.

  14. I have an existing uHub/ uHub plus account but I cannot login uHub plus. Why?

    For existing "uHub" customers, we have reserved the log in ID (email address) for existing uHub customers to register uHub plus. All you have to do is to create an account in uHub plus using your existing uHub log in ID (email address) and enter a password with at least 8 characters. You will then be required to enter your existing uHub account password for verification. After that, please activate your account through the activation email that was sent to your mailbox and then you can enjoy using uHub plus service.

    For existing "uHub plus" customers registered on or before 15th Mar 2016, please select the "Can't access your account?" link under the login page. The "Reset your password" page shall open. Enter your email address and code. Then, select "Send". You will receive an email with instructions to reset your password.

  15. Can I have account in both uHub and uHub plus at the same time?

    Yes.

  1. How can I upgrade my uHub plus storage?

    iOS users please use web version for storage upgrade. For details, please refer to web version page.

  2. What is system requirements for uHub plus?

    iPhone and iPad devices running iOS 7.x, 8.x and 9.x
    Download uHub plus now in app store: https://appsto.re/hk/jnHo4.i

  3. How can I organize / group my files?

    You can organize your files by creating albums/ playlists/ sets in your account for corresponding file types – Pictures (Videos)/ Music/ Files

    Create albums/ playlists/ sets by going to "Pictures (Videos) / Music/ Files" tab, select a file and click "Add to albums/ playlists/ sets" in the menu. Click "new albums/ playlists/ sets" on the menu.

  4. How can I connect my Facebook / Dropbox account?

    After log in, open the menu on the left.

    1. Select "My Connections"
    2. Click the corresponding Facebook/ Dropbox icon.
    3. Click "Connect"
    4. Enter the credentials required by Facebook/ Dropbox and confirm
    5. Your uHub plus account is now connected to your Facebook/ Dropbox account
  5. How to delete stuff from uHub plus?

    You can remove files by selecting it and click "Delete"

    The content that you have moved to the Trash is stored by categories, such as Pictures, Videos, Music and Files. You can permanently delete items in Trash. You can either select to Empty Trash or select items one-by-one to delete the selected stuff.

    Note: The items in the Trash use the quota until you empty your Trash. You can still access the files in the Trash from Web, Windows or Mac clients.

    If you move to the Trash an item that is included in a folder selected for automatic uploading, the item is removed from the cloud. However, it still exists in its original location on the source. If you make any changes to the item, it will be added to the cloud again.

  6. How does the automatic upload of files work?

    When you install the uHub plus app on your device and set it up for the first use, you choose what items you want to store in uHub plus. Then you can enable the automatic upload and select the type of contents that you want to auto backup to the cloud. You may also change your settings through "Settings".

    Please be reminded that you may use "Wi-Fi only" when switching on automatic upload to avoid large amount of data consumption in mobile devices.

  7. What is the maximum file size supported by uHub plus?

    In principle, the maximum file size for uHub plus is 2GB, depending on operating system and network connection. Most web browsers have file upload limits of about 2GB. Mobile phones may also have upload file size limitations which may differ depending on whether the connection is a data or a Wi-Fi connection and whether the phone is connected to external power or not.

  8. Forget password handling

    If you forget your password, you can do the following:

    Go to the login page, select the "Can't access your account?"
    The "Reset your password" page opens. Enter your email address and code.
    Then, select "Send". You will receive an email with instructions on how to reset your password.

  9. What file types do uHub plus support?

    Video support list

    • 3GP, AVI, FLV, M4V, MOV, MP4, MPEG, MPG, WMV

    Picture support list

    • GIF, JPEG, JPG, PNG

    Music support list

    • Audio M4A, MP3
  10. What type of files can user sharing?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  11. What is "Family hub"

    User can set up a "Family hub" for sharing items across members. A user can create a family hub by clicking to the "Family hub" tab and click "start". Members are to be invited by sending email invitation; once the family hub is created, the user who started the process is the 'Owner' and the only person who can invite others to join, to remove members and to disband the family hub. A user can be part of a single family hub, therefore if one sets up a family hub or joins a family hub, a second family hub cannot be set up without leaving the prior family hub.

    For someone to be able to accept the email invitation, the following is required: (a) the person is a registered cloud user or needs to register for a new account; (b) since it's possible to be part of a single family hub, the person must not already be in another family hub; (c) the invitation has not been already accepted by another person (e.g. in case of email forward), has not been invalidated in the meanwhile by the owner, and has not expired (by default, an invitation is valid for 30 days).

    To join a family hub, the invitation is accepted by clicking/tapping the button in the email and confirming the action once the app is opened. The owner and other members who accept the invitation can post pictures, videos and files in the shared space and see what others have posted. Once a member joins a family hub, all existing members are notified on their mobile devices. While only the owner can decide to disband the family hub, resetting all memberships and shared content, any member can leave a family hub any time, making unavailable to others all content posted by them except for items that other members have imported.

    Note: Files posted to the "Family hub" must be uploaded to the user's account in the first place. Posting on the "Family hub" will not take up extra storage space of the user.

  12. How much file space have I used in my uHub plus?

    Open the menu on the left and click the user profile on top. Click the "Storage" tab on top and you can view information about your subscription and used space.

    How much file space have I used in my uHub plus
    How much file space have I used in my uHub plus

    Note: When the storage space is almost used up, the storage display bar will turn to red as an indication.

  13. I have an existing uHub/ uHub plus account but I cannot login uHub plus. Why?

    For existing "uHub" customers, we have reserved the log in ID (email address) for existing uHub customers to register uHub plus. All you have to do is to create an account in uHub plus using your existing uHub log in ID (email address) and enter a password with at least 8 characters. You will then be required to enter your existing uHub account password for verification. After that, please activate your account through the activation email that was sent to your mailbox and then you can enjoy using uHub plus service.

    For existing "uHub plus" customers registered on or before 15th Mar 2016, please select the "Can't access your account?" link under the login page. The "Reset your password" page shall open. Enter your email address and code. Then, select "Send". You will receive an email with instructions to reset your password.

  14. Can I have account in both uHub and uHub plus at the same time?

    Yes.

  15. Why can’t I save the picture/video/file/track to my device?

    Because the picture/video/file/track is already in your device. No duplicated copy can be saved to the device.

  1. How can I upgrade my uHub plus storage?

    1. After log in, click the "user profile" at the top of the menu after logging in.
    2. Choose the "storage" tab and click the button at the bottom.
    3. Enter your credentials and confirm for storage upgrade.
    4. How can I upgrade my uHub plus storage
      How can I upgrade my uHub plus storage
      How can I upgrade my uHub plus storage
  2. What is system requirements for uHub plus?

    Devices running on Android 2.3.x, 4.x, 5.x and 6.x

    Download uHub plus now in Google Play: https://play.google.com/store/apps/details?id=com.hkt.uhubplus

  3. How can I organize / group my files?

    You can organize your files by creating albums/ playlists/ sets in your account for corresponding file types – Pictures (Videos)/ Music/ Files

    Create albums/ playlists/ sets by going to “Pictures (Videos) / Music/ Files” tab, select a file and click “Add to albums/ playlists/ sets” in the menu. Click “new albums/ playlists/ sets” on the menu.

  4. How can I connect my Facebook / Dropbox account?

    After log in, open the menu on the left.

    1. Select "My Connections"
    2. Click the corresponding Facebook/ Dropbox icon.
    3. Click "Connect"
    4. Enter the credentials required by Facebook/ Dropbox and confirm
    5. Your uHub plus account is now connected to your Facebook/ Dropbox account
  5. How to delete stuff from uHub plus?

    You can remove files by selecting it and click "Delete"

    The content that you have moved to the Trash is stored by categories, such as Pictures, Videos, Music and Files. You can permanently delete items in Trash. You can either select to Empty Trash or select items one-by-one to delete the selected stuff.

    Note: The items in the Trash use the quota until you empty your Trash. You can still access the files in the Trash from Web, Windows or Mac clients.

    If you move to the Trash an item that is included in a folder selected for automatic uploading, the item is removed from the cloud. However, it still exists in its original location on the source. If you make any changes to the item, it will be added to the cloud again.

  6. How does the automatic upload of files work?

    When you install the uHub plus app on your device and set it up for the first use, you choose what items you want to store in uHub plus. Then you can enable the automatic upload and select the type of contents that you want to auto backup to the cloud. You may also change your settings through "Settings".

    Please be reminded that you may use "Wi-Fi only" when switching on automatic upload to avoid large amount of data consumption in mobile devices.

  7. What is the maximum file size supported by uHub plus?

    In principle, the maximum file size for uHub plus is 2GB, depending on operating system and network connection. Most web browsers have file upload limits of about 2GB. Mobile phones may also have upload file size limitations which may differ depending on whether the connection is a data or a Wi-Fi connection and whether the phone is connected to external power or not.

  8. Forget password handling

    If you forget your password, you can do the following:

    Go to the login page, select the "Can't access your account?"
    The "Reset your password" page opens. Enter your email address and code.
    Then, select "Send". You will receive an email with instructions on how to reset your password.

  9. What file types do uHub plus support?

    Video support list

    • 3GP, AVI, FLV, M4V, MOV, MP4, MPEG, MPG, WMV

    Picture support list

    • GIF, JPEG, JPG, PNG

    Music support list

    • Audio M4A, MP3
  10. What type of files can user sharing?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  11. What is "Family hub"

    User can set up a "Family hub" for sharing items across members. A user can create a family hub by clicking to the "Family hub" tab and click "start". Members are to be invited by sending email invitation; once the family hub is created, the use r who started the process is the 'Owner' and the only person who can invite others to join, to remove members and to disband the family hub. A user can be part of a single family hub, therefore if one sets up a family hub or joins a family hub, a second family hub cannot be set up without leaving the prior family hub.

    For someone to be able to accept the email invitation, the following is required: (a) the person is a registered cloud user or needs to register for a new account; (b) since it's possible to be part of a single family hub, the person must not already be in another family hub; (c) the invitation has not been already accepted by another person (e.g. in case of email forward), has not been invalidated in the meanwhile by the owner, and has not expired (by default, an invitation is valid for 30 days).

    To join a family hub, the invitation is accepted by clicking/tapping the button in the email and confirming the action once the app is opened. The owner and other members who accept the invitation can post pictures, videos and files in the shared space and see what others have posted. Once a member joins a family hub, all existing members are notified on their mobile devices. While only the owner can decide to disband the family hub, resetting all memberships and shared content, any member can leave a family hub any time, making unavailable to others all content posted by them except for items that other members have imported.

    Note: Files posted to the "Family hub" must be uploaded to the user's account in the first place. Posting on the "Family hub" will not take up extra storage space of the user.

  12. How much file space have I used in my uHub plus?

    Open the menu on the left and click the user profile on top. Click the “Storage” tab on top and you can view information about your subscription and used space.

    How much file space have I used in my uHub plus
    How much file space have I used in my uHub plus

    Note: When the storage space is almost used up, the storage display bar will turn to red as an indication.

  13. I have an existing uHub/ uHub plus account but I cannot login uHub plus. Why?

    For existing "uHub" customers, we have reserved the log in ID (email address) for existing uHub customers to register uHub plus. All you have to do is to create an account in uHub plus using your existing uHub log in ID (email address) and enter a password with at least 8 characters. You will then be required to enter your existing uHub account password for verification. After that, please activate your account through the activation email that was sent to your mailbox and then you can enjoy using uHub plus service.

    For existing "uHub plus" customers registered on or before 15th Mar 2016, please select the "Can't access your account?" link under the login page. The "Reset your password" page shall open. Enter your email address and code. Then, select "Send". You will receive an email with instructions to reset your password.

  14. Can I have account in both uHub and uHub plus at the same time?

    Yes.

  15. Why can’t I save the picture/video/file/track to my device?

    Because the picture/video/file/track is already in your device. No duplicated copy can be saved to the device.

  1. What is system requirements for uHub plus?

    Supported operation systems: Windows 8, 8.1, 10 (for PIM: Outlook 2010, 2013 – 32 bit computer)

  2. Where can I download the Windows client?

  3. How does the automatic upload of files work?

    When you install the uHub plus app on your Window PC and set it up for the first use, you choose what items you want to store in uHub plus. Then you can enable the automatic upload and select the type of contents that you want to auto backup to the cloud. You may also change your settings on your PC client...

  4. What type of files can user sharing?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  1. What is system requirements for uHub plus?

    Supported operation systems: Mac, 10.10, 10.11

  2. Where can I download the Mac client?

  3. How does the automatic upload of files work?

    When you install the uHub plus app on your Window PC and set it up for the first use, you choose what items you want to store in uHub plus. Then you can enable the automatic upload and select the type of contents that you want to auto backup to the cloud. You may also change your settings on your PC client...

  4. What type of files can user sharing?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  1. Need further assistance?

    Please contact us: techsupp@uhub.com