Help
Web
Windows
macOS
iOS
Android
stuff-left
stuff-right
  • How can I upgrade my uHub plus storage?

    On main page, click "Storage Upgrade" and log in your user account. Choose your preferred method and submit for upgrade.

    uhubplus2_web_01 uhubplus2_web_02 uhubplus2_web_03
  • What is system requirements for uHub plus?

    The supported web browsers for uHub plus are:

    • Firefox (v57 and later)
    • Chrome (v62 and later)
    • Microsoft Edge
    • Safari (on Mac only – v11 and later)
  • How can I organize / group my files?

    You can organize your files by creating albums / playlists / sets in your account for corresponding file types – Pictures (Videos) / Music / Files.

    Create albums / playlists / sets by going to "Gallery / Music/ Docs" section, clicking on the "Albums / Playlists / Sets" tab and click "+" button.

  • How can I connect my Facebook / Dropbox / Instagram account?

    After log in, click "Menu" icon on the top left-hand corner and then click on the user profile.

    uhubplus2_web_04 uhubplus2_web_05 uhubplus2_web_06
    1. Select "My Connections".
    2. Click the corresponding box next to Facebook / Dropbox / Instagram icon.
    3. Click "View".
    4. Enter the credentials required by Facebook / Dropbox / Instagram and confirm.
    5. Your uHub plus account is now connected to your Facebook / Dropbox Instagram account.
  • How to delete files from uHub plus?

    You can remove files by selecting it and click "Delete".

    The content that you have deleted will be moved to the Trash. You can permanently delete items in Trash. You can either select to Empty Trash or select items one-by-one to delete the selected files.

    Note: The items in the Trash use the quota until you empty your Trash. You can still access the files in the Trash from Web, Windows or Mac clients.

    If you move to the Trash an item that is included in a folder selected for automatic uploading, the item is removed from the cloud. However, it still exists in its original location on the source.

  • How can I remove a device from uHub plus?
    1. Click "Menu" icon from the top left-hand corner and click on the user profile.
    2. Select "My Devices".
    3. Click "Unlink".
    4. Reconfirm and click "Unlink" again.
  • What is the maximum file size supported by uHub plus?

    In principle, the maximum file size for uHub plus is 4GB, depending on operating system and network connection. Most web browsers have file upload limits of about 4GB. Mobile phones may also have upload file size limitations which may differ depending on whether the connection is a data or a Wi-Fi connection and whether the phone is connected to external power or not.

  • Forget password handling

    If you forget your password, you can do the following:

    Go to the login page, select "Reset Password".
    The "Reset Your Password" page opens. Enter your email address and code.
    Then, select "Send". You will receive an email with instructions on how to reset your password.

  • How can I stop sharing my content?

    To stop sharing your content, select the items that you don't want to share anymore, go to "uhubplus2_symbol" and select "Make it Private" at top right-hand corner. Reconfirm and click "Make it Private".

  • Which file types does uHub plus support?

    Archives

    • 7Z 、 BZ2 、 GZ 、 RAR 、TGZ 、TAR 、ZIP

    Documents

    • DOC、DOCM、DOCX、DOT、DOTM、DOTX、ODM、ODT、OTH、OTT、PDF、RTF、STW、SXG、SXW、TXT、WPD、XML

    Media (picture, video, and music)

    • 3G2、3GP、3GPP、AAC、ASF、AVI、BMP、FLV、GIF、HEIC、JFIF、JIF、JPE、JPEG、JPG、M4A、M4U、M4V、MKV、MOV、MOVIE、MP2、MP3、MP4、MPA、MPE、MPEG、MPG、OGG、OGV、PNG、TIF、TIFF、WAV、WEBM、WMV

    Presentations

    • ODP、POT、POTM、POTX、PPS、PPSX、PPT、PPTM、PPTX、SXI

    Spreadsheets

    • CSV、ODS、OTS、SXC、XLS、、XLSB、、XLSM、XLSX、XLT、XLW、XLTM、XLTS
  • Which types of file can user share?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  • What is "Family"?

    User can set up a "Family" for sharing items across members. A user can create a family by clicking to the "Family" icon from menu and click "start". Members are to be invited by sending email invitation; once the family is created, the user who started the process is the 'Owner' and the only person who can invite others to join, to remove members and to disband the family. A user can only be part of one single family. Therefore, if one sets up a family or joins a family, a second family cannot be set up without leaving the prior family.

    For someone to be able to accept the email invitation, the following is required: (a) the person is a registered cloud user or needs to register for a new account; (b) since it's possible to be part of only a single family, the person must not already be in another family; (c) the invitation has not been already accepted by another person (e.g. in case of email forward), has not been invalidated in the meanwhile by the owner, and has not expired (by default, an invitation is valid for 30 days).

    To join a family, the invitation is accepted by clicking/tapping the button in the email and confirming the action once the app is opened. The owner and other members who accept the invitation can post pictures, videos and files in the shared space and see what others have posted. Once a member joins a family, all existing members are notified on their mobile devices. While only the owner can decide to disband the family, resetting all memberships and shared content, any member can leave a family any time, making unavailable to others all content posted by them except for items that other members have imported.

    Note: Files posted to the "Family" must be uploaded to the user's account in the first place. Posting on the "Family" will not take up extra storage space of the user.

  • How much file space have I used in my uHub plus?

    In uHub plus, you can view information about your subscription and used space by clicking "Menu" icon at top left-hand corner on homepage.

    uhubplus2_web_07

    You may also view the information at "My Subscriptions" page under "My Profile"

    uhubplus2_web_08

    Note: When the storage space is almost used up, the storage display bar will turn to red as an indication.

  • I have an existing uHub plus account but I cannot log in to uHub plus. Why?

    For existing "uHub plus" customers, please select the "Reset Password" link under the login page. The "Reset Your Password" page shall open. Enter your email address and code. Then, select "Send". You will receive an email with instructions to reset your password.

  • Why can't I save the picture/video/file/music track to my device?

    It is likely that the picture / video / file / music track is already saved in your device. No duplicated copy can be saved to the device.

  • Where can I get photos printed?

    Click "Photo printing" on the main page or click "Photo Printing" on Menu bar bottom when you logged into your uHub plus account.

    uhubplus2_web_09

    Then, you will see Photo Printing login page. Log in to your uHub plus account.

    uhubplus2_web_11
  • How do I upload photos for printing?

    Upload them to uHub plus directly and go to Photo Printing session.

  • Why my iPhone photos are not available for printing??

    uHub plus does not support HEIC format photos printing.

  • What is "Ticket"?

    Ticket is for printing photos with cheaper prices. There is a logo for ticket on the top menu bar, mouse over the logo and you can see number of remaining tickets in your account that can be redeemed for printing before their expiry dates.

    uhubplus2_web_13
  • What is "Shopping Cart"?

    Shopping Cart shows the quantity of photos you have selected for printing, but not yet checked out.

    uhubplus2_web_14
  • What is the minimum resolution of the available printing sizes?

    Below is the minimum resolution of the printing sizes.

    uhubplus2_web_15
  • What is the cost per photo size?

    Costs of photo sizes are displayed on photo size selection page. Please note that prices may change by time to time without notification.

  • What does "Direct Out" mean in a printing context?

    If you do not require us to adjust your digital file for color and contrast, please select "Direct Out". However, please note a monitor view of a digital file's color and contrast may not be the same as when printed on photographic paper.

  • What does "Fit in/Fill in" mean in a printing context?
    uhubplus2_web_16
  • What does "Date" refer to in a printing context?

    The photo shooting date can be printed on photos according to a specified date format (EXIF format).
    If the photo has no shooting date, date cannot be printed on the photo even if you have selected "Date" printing option.

  • How do I specify size and quantity when requesting to print a number of photos?

    Click "Select all" to indicate the individual photos you want, before choosing size and quantity. Lastly, click "Apply".

    uhubplus2_web_17
  • How do I cancel the selected photos' size & quantity?

    Click "Select all", or the individual photos you need, then click "Reset".

    uhubplus2_web_18
  • What is the delivery charge?

    Local delivery is free of charge, while the charge for overseas delivery depends on destination and weight.

  • What is the minimum charge per order?

    HK $12.

  • In order to meet the minimum charge requirement of HK $12, can I just pay HK $12 instead of choosing more photos?

    Sorry, no.

  • How do I collect my order?

    You can choose "Store Pick-Up" or "Surface/Air Mail".

    uhubplus2_web_19 uhubplus2_web_20
  • When can I collect my order?

    Store Pick-Up:
    Same day collection: Earliest pick-up time for orders placed before 9am would be 1pm.
    Next day collection: Earliest pick-up time for orders placed after 9am would be 1pm next day.

    Mailing service:
    Photos will be sent one day after the transaction date.

  • What payment methods does uHub plus accept?

    Credit card (VISA/Mastercard) or payment via your NETVIGATOR bill.

  • I have already placed order and made payment, but my Order History shows the order status is "Payment in progress" / "Failed". What can I do?

    If your order status is "Payment in progress", means your payment is still under our verification. If the status remains the same after 15 minutes, please contact us: 2888 1000.
    If your order status is "Failed", means your order has encountered some problems causing the order failure, please contact us: 2888 1000.

  • Need further assistance?

    Please contact us: techsupp@uhub.com

  • What are the uHub plus system requirements?

    Operating systems: Windows 7, 8, 8.1, 10 (for PIM: Outlook 2010, 2013 – 32 bit computer)

  • Where can I download the Windows client?

    1. After log in, click the "Menu" icon at the top left-hand corner.
    2. Click the “Download App” button from the menu.
    3. Your Windows client will start downloading automatically.
    uhubplus2_win_1 uhubplus2_win_2

  • How does automatic uploading of files work?

    When you install the uHub plus app on your Windows PC and configure it for first use, you can choose items you want to store at uHub plus. You can then enable automatic uploading and select the type of content you want to auto backup to the cloud. You can also change your PC client settings.

  • What types of file can user share?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  • Need further assistance?

    Please contact us: techsupp@uhub.com

  • What are the uHub plus system requirements?

    Operating systems: Mac 10.12 & 10.13

  • Where can I download the Mac client?

    1. After log in, click the "Menu" icon at the top left-hand corner.
    2. Click the “Download App” button from the menu.
    3. Your Windows client will start downloading automatically.
    uhubplus2_mac_1 uhubplus2_mac_2

  • How does automatic uploading of files work?

    When you install the uHub plus app on your Mac and configure it for first use, you can choose items you want to store at uHub plus. Then you can enable automatic uploading and select the type of content you want to auto backup to cloud. You can also change your Mac client settings.

  • What types of file can user share?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  • Need further assistance?

    Please contact us:techsupp@uhub.com

  • How can I upgrade my uHub plus storage?

    iOS users please use web version for storage upgrade. For details, please refer to web version page.

  • What is system requirements for uHub plus?

    iPhone and iPad devices running iOS 9.x and above.
    Download uHub plus now in app store: https://apps.apple.com/hk/app/uhub-plus/id943330121?l=en&mt=8

  • How can I organize / group my files?

    You can organize your files by creating albums / playlists / sets in your account for corresponding file types – Pictures (Videos) / Music / Files.

    Create albums / playlists / sets by going to "Gallery / Music / Docs" section, clicking on the "Albums / Playlists / Sets" tab and select "New Album / Playlist / Set" from '+' icon at top right-hand corner.

  • How can I connect my Facebook / Dropbox / Instagram account?

    After log in, click "Menu" icon on the top left-hand corner.

    1. Select "My Connections".
    2. Click the corresponding Facebook / Dropbox / Instagram icon.
    3. Click "View Content".
    4. Enter the credentials required by Facebook / Dropbox / Instagram and confirm.
    5. Your uHub plus account is now connected to your Facebook / Dropbox / Instagram account.
  • How to delete files from uHub plus?

    You can remove files by selecting it and click "Delete".

    The content that you have deleted is moved to the Trash and is stored by categories, such as Gallery / Music / Docs. You can permanently delete items in Trash by selecting Empty Trash.

    Note: The items in the Trash use the quota until you empty your Trash. You can still access the files in the Trash from Web, Windows or Mac clients.

    If you move to the Trash an item that is included in a folder selected for automatic uploading, the item is removed from the cloud. However, it still exists in its original location on the source. If you make any changes to the item, it will be added to the cloud again.

  • How does the automatic upload of files work?

    When you install the uHub plus app on your device and set it up for the first use, you are asked to enable the automatic upload to auto backup contents to the cloud. You may also change your settings through "Configuration" > "Settings".

    Please be reminded that you may use "Wi-Fi only" when switching on automatic upload to avoid large amount of data consumption on mobile devices.

  • What is the maximum file size supported by uHub plus?

    In principle, the maximum file size for uHub plus is 4GB, depending on operating system and network connection. Most web browsers have file upload limits of about 4GB. Mobile phones may also have upload file size limitations which may differ depending on whether the connection is a data or a Wi-Fi connection and whether the phone is connected to external power or not.

  • Forget password handling

    If you forget your password, you can do the following:

    Go to the login page, select "Reset Password".
    The "Reset Your Password" page opens. Enter your email address and code.
    Then, select "Send". You will receive an email with instructions on how to reset your password.

  • Which file types does uHub plus support?

    Archives

    • 7Z、BZ2、GZ、RAR、TGZ、TAR、ZIP

    Documents

    • DOC、DOCM、DOCX、DOT、DOTM、DOTX、ODM、ODT、OTH、OTT、PDF、RTF、STW、SXG、SXW、TXT、WPD、XML

    Media (picture, video, and music)

    • 3G2、3GP、3GPP、AAC、ASF、AVI、BMP、FLV、GIF、HEIC、JFIF、JIF、JPE、JPEG、JPG、M4A、M4U、M4V、MKV、MOV、MOVIE、MP2、MP3、MP4、MPA、MPE、MPEG、MPG、OGG、OGV、PNG、TIF、TIFF、WAV、WEBM、WMV

    Presentations

    • ODP、 POT、 POTM、POTX、PPS、PPSX、PPT、PPTM、PPTX、SXI

    Spreadsheets

    • CSV、ODS、OTS、SXC、XLS、XLSB、XLSM、XLSX、XLT、XLW、XLTM、XLTS
  • Which types of files can user share?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  • What is "Family"?

    User can set up a "Family" for sharing items across members. A user can create a family by clicking to the "Family" tab and click "start". Members are to be invited by sending email invitation; once the family is created, the user who started the process is the 'Owner' and the only person who can invite others to join, to remove members and to disband the family. A user can only be part of one single family. Therefore, if one sets up a family or joins a family, a second family cannot be set up without leaving the prior family.

    For someone to be able to accept the email invitation, the following is required: (a) the person is a registered cloud user or needs to register for a new account; (b) since it's possible to be part of only a single family, the person must not already be in another family; (c) the invitation has not been already accepted by another person (e.g. in case of email forward), has not been invalidated in the meanwhile by the owner, and has not expired (by default, an invitation is valid for 30 days).

    To join a family, the invitation is accepted by clicking/tapping the button in the email and confirming the action once the app is opened. The owner and other members who accept the invitation can post pictures, videos and files in the shared space and see what others have posted. Once a member joins a family, all existing members are notified on their mobile devices. While only the owner can decide to disband the family, resetting all memberships and shared content, any member can leave a family any time, making unavailable to others all content posted by them except for items that other members have imported.

    Note: Files posted to the "Family" must be uploaded to the user's account in the first place. Posting on the "Family" will not take up extra storage space of the user.

  • How much file space have I used in my uHub plus?

    Open the menu on the left and click the user profile on top. Click the "Storage" tab at page bottom and you can view information about your subscription and used space.

    uhubplus2_ios_1 uhubplus2_ios_2
  • I have an existing uHub plus account but I cannot log in to uHub plus. Why?

    For existing "uHub plus" customers, please select the "Reset Password" link under the login page. The "Reset Your Password" page shall open. Enter your email address and code. Then, select "Send". You will receive an email with instructions to reset your password.

  • Why can' t I save the picture/video/file/music track to my device?

    It is likely that the picture / video / file / music track is already saved in your device. No duplicated copy can be saved to the device.

  • Where can I get photos printed?

    Click "Photo printing" on the menu, then log into your user account.

    uhubplus2_ios_3 uhubplus2_ios_4
  • How do I upload photos for printing?

    Upload them to uHub plus directly and go to Photo Printing session.

  • Why my iPhone photos are not available for printing?

    uHub plus does not support HEIC format photos printing.

  • What is "Ticket"?

    Ticket is for printing photos with cheaper prices. There is a logo for ticket on the top menu bar, mouse over the logo and you can see number of remaining tickets in your account that can be redeemed for printing before their expiry dates.

    uhubplus2_ios_5
  • What is "Shopping Cart"?

    Shopping Cart shows the quantity of photos you have selected for printing, but not yet checked out.

    uhubplus2_ios_6
  • What is the minimum resolution of the available printing sizes?

    Below is the minimum resolution of the printing sizes.

    uhubplus2_ios_7
  • What is the cost per photo size?

    Costs of photo sizes are displayed on photo size selection page. Please note that prices may change by time to time without notification.

  • What does "Direct Out" mean in a printing context?

    If you do not require us to adjust your digital file for color and contrast, please select "Direct Out". However, please note a monitor view of a digital file's color and contrast may not be the same as when printed on photographic paper.

  • What does "Fit in/Fill in" mean in a printing context?
    uhubplus2_ios_8
  • What does "Date" refer to in a printing context?

    The photo shooting date can be printed on photos according to a specified date format (EXIF format).
    If the photo has no shooting date, date cannot be printed on the photo even if you have selected 'Date' printing option.

  • How do I specify size and quantity when requesting to print a number of photos?

    Click "Select all" to indicate the individual photos you want, before choosing size and quantity. Lastly, click "Apply".

    uhubplus2_ios_9
  • How do I cancel the selected photos' size & quantity?

    Click "Select all", or the individual photos you need, then click "Reset".

    uhubplus2_ios_10
  • What is the delivery charge?

    Local delivery is free of charge, while the charge for overseas delivery depends on destination and weight.

  • What is the minimum charge per order?

    HK $12.

  • In order to meet the minimum charge requirement of HK $12, can I just pay HK $12 instead of choosing more photos?

    Sorry, no.

  • How do I collect my order?

    You can choose "Store Pick-Up" or "Surface/Air Mail".

    uhubplus2_ios_11
  • When can I collect my order?

    Store Pick-Up:
    Same day collection: Earliest pick-up time for orders placed before 9am would be 1pm.
    Next day collection: Earliest pick-up time for orders placed after 9am would be 1pm next day.

    Mailing service:
    Photos will be sent one day after the transaction date.

  • What payment methods does uHub plus accept?

    Credit card (VISA/Mastercard) or payment via your NETVIGATOR bill.

  • I have already placed order and made payment, but my Order History shows the order status is "Payment in progress" / "Failed". What can I do?

    If your order status is "Payment in progress", means your payment is still under our verification. If the status remains the same after 15 minutes, please contact us: 2888 1000.
    If your order status is "Failed", means your order has encountered some problems causing the order failure, please contact us: 2888 1000.

  • Need further assistance?

    Please contact us: techsupp@uhub.com

  • How can I upgrade my uHub plus storage?
    1. After log in, click the "Menu" icon at the top left-hand corner.
    2. Click the "Upgrade" button from the menu.
    3. Enter your credentials and confirm for storage upgrade.
    uhubplus2_android_1 uhubplus2_android_2
    uhubplus2_android_3
  • What is system requirements for uHub plus?

    Devices running on Android 4.x and above.
    Download uHub plus now in Google Play: https://play.google.com/store/apps/details?id=com.hkt.uhubplus

  • How can I organize / group my files?

    You can organize your files by creating albums / playlists / sets in your account for corresponding file types – Pictures (Videos) / Music / Files.

    Create albums / playlists / sets by going to "Gallery / Music/ Docs" section, clicking on the "Albums / Playlists / Sets" tab and click "+" button.

  • How can I connect my Facebook / Dropbox / Instagram account?

    After log in, click "Menu" icon on the top left-hand corner.

    1. Select "My Connections".
    2. Click the corresponding Facebook / Dropbox / Instagram icon.
    3. Click "View Content".
    4. Enter the credentials required by Facebook / Dropbox / Instagram and confirm.
    5. Your uHub plus account is now connected to your Facebook / Dropbox / Instagram account.
  • How to delete files from uHub plus?

    You can remove files by selecting it and click "Delete".

    The content that you have deleted is moved to the Trash. You can permanently delete items in Trash by selecting to Empty Trash.

    Note: The items in the Trash use the quota until you empty your Trash. You can still access the files in the Trash from Web, Windows or Mac clients.

    If you move to the Trash an item that is included in a folder selected for automatic uploading, the item is removed from the cloud. However, it still exists in its original location on the source. If you make any changes to the item, it will be added to the cloud again.

  • How does the automatic upload of files work?

    When you install the uHub plus app on your device and set it up for the first use, you are asked to enable the automatic upload to auto backup contents to the cloud. You may also change your settings through "Configuration" > "Settings".

    Please be reminded that you may use "Wi-Fi only" when switching on automatic upload to avoid large amount of data consumption on mobile devices.

  • What is the maximum file size supported by uHub plus?

    In principle, the maximum file size for uHub plus is 4GB, depending on operating system and network connection. Most web browsers have file upload limits of about 4GB. Mobile phones may also have upload file size limitations which may differ depending on whether the connection is a data or a Wi-Fi connection and whether the phone is connected to external power or not.

  • Forget password handling

    If you forget your password, you can do the following:

    Go to the login page, select the "Reset Password".
    The "Reset Your Password" page opens. Enter your email address and code.
    Then, select "Send". You will receive an email with instructions on how to reset your password.

  • Which file types does uHub plus support?

    Archives

    • 7Z、BZ2、GZ、RAR、TGZ、TAR、ZIP

    Documents

    • DOC、 DOCM、 DOCX、DOT、DOTM、DOTX、ODM、ODT、OTH、OTT、PDF、RTF、STW、 SXG、SXW、TXT、WPD、XML

    Media (picture, video, and music)

    • 3G2、3GP、3GPP、AAC、ASF、AVI、BMP、FLV、GIF、HEIC、JFIF、JIF、JPE、JPEG、JPG、M4A、M4U、M4V、MKV、MOV、MOVIE、MP2、MP3、MP4、MPA、MPE、MPEG、MPG、OGG、OGV、PNG、TIF、TIFF、WAV、WEBM、WMV

    Presentations

    • ODP、 POT、 POTM、 POTX、PPS、PPSX、PPT、PPTM、PPTX、SXI

    Spreadsheets

    • CSV、 ODS、OTS、 SXC、XLS、XLSB、XLSM、XLSX、XLT、XLW、XLTM、XLTS
  • Which types of files can user share?

    User can share pictures, videos and document files. Music files are not allowed for sharing.

  • What is "Family"?

    User can set up a "Family" for sharing items across members. A user can create a family by clicking to the "Family" tab and click "start". Members are to be invited by sending email invitation; once the family is created, the user who started the process is the 'Owner' and the only person who can invite others to join, to remove members and to disband the family. A user can only be part of one single family. Therefore, if one sets up a family or joins a family, a second family cannot be set up without leaving the prior family.

    For someone to be able to accept the email invitation, the following is required: (a) the person is a registered cloud user or needs to register for a new account; (b) since it's possible to be part of only a single family, the person must not already be in another family; (c) the invitation has not been already accepted by another person (e.g. in case of email forward), has not been invalidated in the meanwhile by the owner, and has not expired (by default, an invitation is valid for 30 days).

    o join a family, the invitation is accepted by clicking/tapping the button in the email and confirming the action once the app is opened. The owner and other members who accept the invitation can post pictures, videos and files in the shared space and see what others have posted. Once a member joins a family, all existing members are notified on their mobile devices. While only the owner can decide to disband the family, resetting all memberships and shared content, any member can leave a family any time, making unavailable to others all content posted by them except for items that other members have imported.

    Note: Files posted to the "Family" must be uploaded to the user's account in the first place. Posting on the "Family" will not take up extra storage space of the user.

  • How much file space have I used in my uHub plus?

    Open the menu on the left-hand side and click the user profile on top. Click the “My Subscription” tab on top and you can view information about your subscription and used space.

    uhubplus2_android_4 uhubplus2_android_5

    Note: When the storage space is almost used up, the storage display bar will turn to red as an indication.

  • I have an existing uHub plus account but I cannot log in to uHub plus. Why?

    For existing "uHub plus" customers, please select the "Reset Password" link under the login page. The "Reset Your Password" page shall open. Enter your email address and code. Then, select "Send". You will receive an email with instructions to reset your password.

  • Why can't I save the picture/video/file/music track to my device?

    It is likely that the picture/video/file/music track is already saved in your device. No duplicated copy can be saved to the device.

  • Where can I get photos printed?

    Click "Photo printing" on the menu, then log into your user account.

    uhubplus2_android_6 uhubplus2_android_7
  • How do I upload photos for printing?

    Upload them to uHub plus directly and go to Photo Printing session.

  • Why my iPhone photos are not available for printing?

    uHub plus does not support HEIC format photos printing.

  • What is "Ticket"?

    Ticket is for printing photos with cheaper prices. There is a logo for ticket on the top menu bar, mouse over the logo and you can see number of remaining tickets in your account that can be redeemed for printing before their expiry dates.

    uhubplus2_android_7
  • What is "Shopping Cart"?

    Shopping Cart shows the quantity of photos you have selected for printing, but not yet checked out.

    uhubplus2_android_8
  • What is the minimum resolution of the available printing sizes?

    Below is the minimum resolution of the printing sizes.

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  • What is the cost per photo size?

    Costs of photo sizes are displayed on photo size selection page. Please note that prices may change by time to time without notification.

  • What does "Direct Out" mean in a printing context?

    If you do not require us to adjust your digital file for color and contrast, please select "Direct Out". However, please note a monitor view of a digital file's color and contrast may not be the same as when printed on photographic paper.

  • What does "Fit in/Fill in" mean in a printing context?

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  • What does "Date" refer to in a printing context?

    The photo shooting date can be printed on photos according to a specified date format (EXIF format).
    If the photo has no shooting date, date cannot be printed on the photo even if you have selected "Date" printing option.

  • How do I specify size and quantity when requesting to print a number of photos?

    Click "Select all" to indicate the individual photos you want, before choosing size and quantity. Lastly, click "Apply". uhubplus2_android_11

  • How do I cancel the selected photos' size & quantity?

    Click "Select all", or the individual photos you need, then click "Reset". uhubplus2_android_12

  • What is the delivery charge?

    Local delivery is free of charge, while the charge for overseas delivery depends on destination and weight.

  • What is the minimum charge per order?

    HK $12.

  • In order to meet the minimum charge requirement of HK $12, can I just pay HK $12 instead of choosing more photos?

    Sorry, no.

  • How do I collect my order?

    You can choose "Store Pick-Up" or "Surface/Air Mail".

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  • When can I collect my order?

    Store Pick-Up:
    Same day collection: Earliest pick-up time for orders placed before 9am would be 1pm.
    Next day collection: Earliest pick-up time for orders placed after 9am would be 1pm next day.

    Mailing service:
    Photos will be sent one day after the transaction date.

  • What payment methods does uHub plus accept?

    Credit card (VISA/Mastercard) or payment via your NETVIGATOR bill.

  • I have already placed order and made payment, but my Order History shows the order status is "Payment in progress" / "Failed". What can I do?

    If your order status is "Payment in progress", means your payment is still under our verification. If the status remains the same after 15 minutes, please contact us: 2888 1000.
    If your order status is "Failed", means your order has encountered some problems causing the order failure, please contact us: 2888 1000.

  • Need further assistance?

    Please contact us: techsupp@uhub.com